Privacy Policy for EGS Electric Gas Solar (egstas.com.au)
Last Updated: May 2026
At EGS Electric Gas Solar, we value your privacy just as much as you do. We believe in keeping things transparent, simple, and completely free of confusing “legalese.” This policy outlines how we collect, use, and look after your information when you use our website, request a quote, or work with us.
1. What Information We Collect (And Why)
We only collect information when we genuinely need it to run our business or provide a service to you. This falls into two categories:
Personal Information: Your name, email address, phone number, physical or billing address, and your job/service history. We use this to book jobs, send invoices, and keep in touch.
Anonymous Data: Information about how you use our website (like which pages you click on and how long you stay). This data is completely anonymous—it tracks the interaction, not the individual. We use it purely to monitor and improve our website’s performance and fix broken links.
2. How We Collect Your Information
We collect data through the following channels:
Directly from our website: When you fill out a contact form, request a quote, or send us an online enquiry.
Via our sales and management platform (Ascora): We use Ascora to run our business operations. When our team books a job, creates a client file, or issues an invoice, this information is securely logged.
Via automated website tools: Small data files called cookies and tracking pixels (like those from Google and Meta) that trigger when you browse egstas.com.au.
3. Email and SMS Marketing: Consent & Our “Source of Truth”
We hate spam as much as you do. We will only send you marketing updates (such as seasonal maintenance reminders, special offers, or company news) if you have explicitly given us permission.
How We Collect Consent
Online via egstas.com.au: When submitting a form on our website, you will find a clear notice or checkbox asking for your permission to receive marketing materials.
Directly via Ascora: When our team prepares a quote or schedules a job for you within Ascora, we may ask you directly if you would like to opt-in to our updates.
Omnisend: Our Combined Source of Truth
To ensure your preferences are always respected and never mixed up, we use Omnisend as our central hub and “single source of truth” for marketing data. Whether your details are captured on our website or logged into Ascora by our staff, they sync directly into Omnisend. If you opt-out of an email or an SMS, Omnisend updates your profile globally so we don’t accidentally send you unwanted messages.
How to Opt-Out Anytime
Leaving is completely hassle-free:
For Emails: Click the “Unsubscribe” link at the bottom of any marketing email.
For SMS: Reply with the word “STOP” to any marketing text message.
Direct Request: Email us at info@egstas.com, and we will manually update your profile in Omnisend for you.
4. Website Advertising (Google and Meta)
We partner with Google and Meta (Facebook/Instagram) to help people find our business online.
Because we use their tracking tools (like the Meta Pixel and Google Analytics tag) on our website, these platforms may recognize that you’ve visited egstas.com.au. For example, if you look at a specific service we offer, Google or Meta might show you a relevant advertisement for EGS Electric Gas Solar later on when you are searching Google or browsing your social feeds.
Your Control: We do not pass your private, sensitive information to these platforms. If you do not want to see targeted ads, you can easily turn off personalized advertising within your personal Google and Meta account settings, or clear/block cookies in your web browser.
5. Who We Share Your Data With
We do not—and will never—sell, rent, or trade your personal information to third parties. We only share data with trusted services necessary to run our business and communicate with you:
Ascora: To manage your customer profile and track job details.
Omnisend: To securely manage your marketing profile and deliver our updates.
Accounting Software (e.g., Xero, MYOB): To handle billing and invoicing.
Google & Meta: Strictly in the form of anonymized website data to measure our ad performance.
6. Keeping Your Data Safe
We take data security seriously. Because your information is stored within trusted cloud tools like Ascora and Omnisend, it is protected behind industry-standard encryption, secure servers, and strict internal access controls. We hold onto your data only as long as necessary to provide our services or meet our legal obligations in Australia.
7. Your Rights
You own your data. You have the right to ask for a copy of the personal information we hold about you, or to request that we update, correct, or delete your details from our systems. Simply reach out to us via the contact details below, and we will get it sorted.
Contact Us
If you have any questions about this Privacy Policy, please get in touch:
Website: egstas.com.au
Email: info@egstas.com
Phone: (03) 6211 0444
Mailing Address: 1 Warwick St, Hobart TAS 7000, Australia